If your company sells the work and other people fit it, you have a problem the sales side never shows. You cannot be on every site. Each fitter has their own idea of a finished job, and the first you hear of a gap, a scuff or a missing end cap is a phone call from the customer a fortnight later. The AI installer companion is built for exactly that gap.
What it is
It is a private link you send to each installer on a job. It opens on their phone, with no app to install and no account to create. It shows them the job, one opening at a time, and asks them to prove the work is done properly.
How a job runs
- You add an installer to the project and copy their link. Each installer gets their own, so you know who did what.
- They open it and see the render with numbered pins, and the specification for each window or door: product, colour, handle and dimensions. Any installation guides you have uploaded are there too.
- For each opening they photograph the finished work from outside and from inside.
- An AI reviewer checks each photo and flags problems it can actually see. If a photo is blurred, too dark or does not show the right opening, it asks for a retake instead of guessing.
- The installer replies to every flag with “Done” or a note. Retakes are free, and the full history is kept.
- They tick through a checklist of the work no photo can show, which depends on the frame material.
- They finish the job only when every opening has its photos, every flag has a reply and the checklist is complete.
What the AI looks at
It reads the photo against a checklist for the material, covering only what is visible:
- Whether the frame looks level and square in its opening, with an even gap on every side.
- Sealant that is present, continuous and neatly finished, inside and outside.
- Scuffs, scratches and chips on the frame, and chips or cracks in the glass.
- Handles, hinges and hardware that are fitted straight and match the specification.
- Foam, plaster or debris left behind, protective film not removed, and end caps missing.
- Material-specific points, such as drainage slots and weep covers on aluminum and uPVC, paint continuity at timber joints, and the weather bar on a composite door.
- Whether the photo shows the opening it is supposed to, and whether the same photo has been used twice.
It reports only what it is confident it can see, with a short explanation and a suggested fix, and no more than a handful of points per photo. A fitter who is wrongly told off soon stops reading the alerts, so the reviewer is built to say less, not more.
What it does not do
- It cannot see inside the wall. Fixings, damp-proofing, packers and foam are on the installer’s checklist to confirm, not something the photo can judge.
- It will not catch everything. It is a second pair of eyes on each photo, not a replacement for inspecting the work.
- It is not a certificate or an inspection report, and it does not replace your own sign-off.
What it gives a company that uses several installers
- One standard. Every fitter is held to the same checklist, so the quality of a job stops depending on who turned up.
- Problems found while the installer is still on site. A gap flagged on the day is a quick fix. One found weeks later is a return trip.
- A record. You see who opened the link, when, which flags were raised, what the installer replied and when they finished, all stamped with their name and the time. If a customer disputes a job, you are not relying on memory or a WhatsApp thread.
- Notifications without chasing. You get an email when the installer first opens the link and when they complete the job.
- Your own guides applied. Upload a manufacturer’s installation guide and the reviewer checks against its requirements as well as the standard list.
What the installer sees, and what the customer sees
The installer sees the specification for the job they are fitting. They do not see pricing, your margins, or the customer’s name and contact details. The customer sees none of the installer record: it is kept apart from the brochure, quote and timeline they receive. A link stops working if you deactivate it, and expires after 60 days.
Where it fits in the job
The companion picks up where the sale ends. The customer picks their options on the branded quote and render, signs the contract, and the same pins and specification then go to the installer, so what was sold and what is fitted come from one source. It is part of the Pro plan; see how Unformed works for window installers or the plans.