These Terms of Service ("Terms") are a binding agreement between you and Nexa Global Limited, a limited liability company registered in the Masdar City Free Zone, Abu Dhabi, United Arab Emirates (registration no. MC 14357), trading as Unformed ("Unformed", "we", "us", "our"). They govern your access to and use of the Unformed website, applications, and services (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Unformed provides AI-generated visualisations of windows, doors, and building works, customer brochures, quoting and invoicing tools, and an AI-assisted planning-review feature for professional installers and trades. We may add, change, or remove features over time. The Service is provided on an "as is" and "as available" basis.
You must be at least 18 years old and use the Service for business or professional purposes on behalf of a company or trade. You confirm you are authorised to enter into these Terms on behalf of the business you represent.
You are responsible for keeping your login credentials secure and for all activity under your account. Notify us promptly of any unauthorised use. You agree not to share access with anyone who is not covered by your subscription.
You retain ownership of all content you upload — photos, drawings, project details, and customer information ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free licence to host, process, reproduce, and adapt Your Content solely to operate and provide the Service to you, including transmitting it to the sub-processors described in our Privacy Policy. You represent and warrant that you have all rights, consents, and lawful bases necessary to upload Your Content (including any personal data of, or property images relating to, your customers) and to have it processed as described. As between you and us, you are the controller of your customers’ personal data and we are your processor.
AI-generated renders are illustrative concepts only. They are not surveys, technical drawings, or guarantees of how a finished installation will look, and they may differ from the actual product, materials, dimensions, or site conditions. Final responsibility for the accuracy of any quote, specification, measurement, or representation made to your customer rests with you, the installer.
The Planning Review feature provides general informational guidance generated by AI about the possible planning considerations for a proposal. It is not legal advice, not professional planning advice, and not a substitute for a qualified planning consultant, architect, or your local planning authority. We do not guarantee any planning outcome, approval, or permitted-development determination, and any statistics or likelihoods presented are illustrative and not a promise of results. You are responsible for verifying all guidance and for any application you submit.
You agree not to: (a) use the Service for unlawful purposes or to misrepresent products to customers; (b) upload content you do not have the rights to, or that infringes third-party rights or privacy; (c) reverse engineer, scrape, or attempt to extract source code, or build a competing product from our outputs; (d) overwhelm or interfere with the Service through automated requests; or (e) share access with users not covered by your subscription.
Paid plans and add-ons (including the Building Works render and Planning Review add-ons) are billed in advance on a monthly or annual basis, and renew automatically until cancelled. Add-ons require an active Pro plan. Prices shown may be exclusive of applicable taxes, which you are responsible for. Currency conversions shown before checkout are indicative; the amount charged is confirmed at checkout. You may cancel at any time from inside the Service; access continues until the end of the current billing period. Except where required by law, fees are non-refundable and we do not refund partial periods. We may change prices on reasonable notice, effective from your next billing period.
Any free render or trial is provided for evaluation, may be watermarked, and may be limited or withdrawn at any time.
We and our licensors own all rights in the Service, including its software, design, and brand. As between you and us, you own Your Content and the renders generated from it, subject to the licence in Section 4 and to our and our providers' underlying technology. These Terms grant you no rights other than to use the Service as permitted.
The Service relies on third-party providers (including Google Cloud, Google Gemini, and Stripe). Your use may also be subject to their terms, and we are not responsible for their acts or omissions.
To the maximum extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that renders, planning reviews, or other output will be accurate, complete, error-free, or fit for any particular outcome.
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Service. Our total aggregate liability under or in connection with these Terms is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
You agree to indemnify and hold us harmless from any claim, loss, or liability (including reasonable legal costs) arising from Your Content, your use of the Service, your representations to your customers, or your breach of these Terms or of applicable law.
We may suspend or terminate your access if you breach these Terms or to protect the Service or other users. You can delete your account at any time from inside the Service. Sections that by their nature should survive termination (including Sections 4, 9, 11–13, and 16) will survive.
We may revise these Terms from time to time. Material changes will be notified by email or in-product and posted on this page. Continued use after changes take effect constitutes acceptance.
These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the Emirate of Abu Dhabi and the federal laws of the United Arab Emirates, and you and we submit to the exclusive jurisdiction of the courts of Abu Dhabi, United Arab Emirates. Nothing in this section deprives a consumer, where one is involved, of any mandatory protection available to them under the law of their country of residence.
If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control. These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service.
Nexa Global Limited (trading as Unformed), Smart Station, First Floor, Incubator Building, Masdar City, Abu Dhabi, United Arab Emirates. Questions: hello@unformed.app.